Corporate Social Responsibility in Latin America

The Capstone final report delivered in-depth research on Corporate Social Responsibility (CSR) among a selection of financial institutions in Latin America and highlights key takeaways. The Capstone team's research approach involved desk research of competitors’ websites, CSR reports, and external communications; online research of studies, reports, and white papers on the status of CSR in Latin America; and meetings and conversations with regional agencies and BofA team members.

The conclusions were based on CSR benchmarking from a review of global CSR standards and the activities of development banks and multilateral institutions; research of major international and local banks’ global and Latin American CSR strategies; and a survey of the bank’s employees regarding the CSR expectations of Latin American customers.